The following are questions that we regularly receive relating to Spooks the Definitive DVD Collection. If your questions are not answered here, you’re welcome to contact us on 0871 277 6723 or e-mail spooks@dbfactory.co.uk
Q: What is the cost of each issue?
A: Issue 1 is £2.99, all other issues are £6.99. Postage is free.
Q: How many issues are there in the subscription?
A: There are 33 issues planned.
Q: Can I get the free subscription gifts
without subscribing?
without subscribing?
A: Unfortunately free gifts are only available when
you subscribe. However, you may start a subscription
at any issue and still receive the free gifts.
you subscribe. However, you may start a subscription
at any issue and still receive the free gifts.
Q: I have already sent a request
to subscribe – has this been processed yet?
to subscribe – has this been processed yet?
A: We always ensure that new subscriptions
are processed as soon as possible in order
to minimise the waiting period for the first delivery.
However, due to the large number of subscriptions
we receive this can sometimes take several working
days. Once your subscription has been processed
you will receive a confirmation letter or email.
If you do not receive confirmation please contact
our Customer Services team. If you are paying by
Direct Debit the first payment will be taken
13 days after the subscription is processed,
and all credit/debit card payments will be taken
within seven working days.
are processed as soon as possible in order
to minimise the waiting period for the first delivery.
However, due to the large number of subscriptions
we receive this can sometimes take several working
days. Once your subscription has been processed
you will receive a confirmation letter or email.
If you do not receive confirmation please contact
our Customer Services team. If you are paying by
Direct Debit the first payment will be taken
13 days after the subscription is processed,
and all credit/debit card payments will be taken
within seven working days.
